Refund Policy
At Toutkin7, your satisfaction is our priority. We are committed to providing a pleasant shopping experience and ensuring that our customers are satisfied with their purchases. Please read our refund policy carefully below:
1. Eligibility for Reimbursement
- Refund requests must be submitted within 7 days from the date the item was delivered.
- To be eligible, item must be unused, in original condition and in original packaging.
- We cannot accept refund requests for worn, customer damaged, or missing products.
2. Articles Non Remboursables
- Personalized or promotional products cannot be refunded.
- Items that are delivered damaged or defective are eligible for an exchange or refund.
3. Delivery Problems and Damage
If you receive a damaged or incorrect item, contact us immediately with photos of the product and packaging so we can resolve the issue.
We will process your refund or send a replacement within 5-7 business days after verifying your request.
4. Reimbursement Process
To initiate a refund, please email us at [customer support email address] with your order number, photos of the item (if necessary), and a brief description of the problem.
Once your request is approved, the refund will be issued to the original payment method. Processing time may vary depending on the financial institution.
5. Return costs
- Return costs are the responsibility of the customer, except in the event of a defect or error on our part.
- We are not responsible for returned packages lost or damaged in transit. We recommend using a trackable shipping service.
6. Partial Refund (if applicable)
In some cases only partial refunds can be given, for example when the item is not in its original condition or there are missing parts for reasons not due to our error
7. Contact
If you have any questions regarding our refund policy, please feel free to contact us at [customer support email address].
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Toutkin7 offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
FAQs
We understand how important it is to receive your order on time. If your order hasn't arrived yet, please follow these steps:
- Check your order confirmation email for tracking details and use the provided tracking number to see the status of your package.
- If the tracking information is unclear or shows that your order is delayed, please wait a few extra days, as packages may occasionally be delayed due to high shipping volumes or unforeseen circumstances.
If your order is significantly delayed or if you haven't received any updates, feel free to reach out to our customer support team with your order number. We’ll be happy to assist you in locating your package or providing you with a resolution.
Thank you for your patience and understanding!
Unfortunately, we do not offer deliveries on public holidays. Our shipping partners and fulfillment centers are closed on these days, so orders placed during public holidays will be processed the following business day. We apologize for any inconvenience and appreciate your understanding.
For any questions about our delivery schedule or to check estimated delivery dates, feel free to contact our support team.
Yes, we deliver to most areas, but to confirm if we can deliver to your specific postcode, simply enter your postcode at checkout or use our postcode checker on the shipping page. If your area is not covered, our system will notify you.
If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Next-day delivery is available for most orders; however, some restrictions may apply. Availability depends on the item, your location, and the time your order is placed. Please note that orders must be placed before [specific cutoff time, e.g., 2 PM] to qualify for next-day delivery.
Certain products, such as those shipped from remote warehouses or customized items, may not be eligible for next-day delivery. You can check the availability of next-day delivery at checkout or by contacting our customer support team.
Thank you for choosing our store!
Yes, for most deliveries, a signature is required to ensure the safe and secure arrival of your order. If you are not available at the time of delivery, the courier may leave a card with instructions on how to reschedule the delivery or where to collect your package.
In some cases, you can authorize a "no-signature required" option, depending on the courier and the value of the items. Please note that opting for this may affect the security of your delivery. For more details or to make special arrangements, feel free to contact our support team.
